Privacy Policy
Privacy Policy
Prinz Healthcare Group Sdn Bhd or Prinz Klinik (collectively referred as “Prinz”, “We”, “Us” or “Our”) respects your privacy. In compliance with the Malaysia Personal Data Protection Act 2010, this privacy policy summarizes what personal information we may collect, how we may use this information, and other important topics relating to your privacy and data protection.
1.0 Personal Information & Data Collection
In your interaction with us at our premises, access our website www.prinzklinik.com (collectively referred as “Website”), communicating with us via social media platforms and/or attending any event campaigns organized by us, we may collect Personal Data including, but not limited to:
-Personal detail, such as name, gender, date of birth, demographic and identification;
-Contact detail, such as email address, phone numbers and billing address;
-Profile data, such as log in detail, purchase history, feedback, user generated content, preference and interest;
-Technical data, such as Internet Protocol (IP) address, website cookies, website usage information, access device and browser information;
-Transaction and payment information;
-Medical and personal health information;
-Images and/or videos.
By providing your personal data to us and/or continuing access to the Website and accepting the Terms and Conditions, you consent to the collection, processing, storage, disclosure and other uses described in this Privacy Policy.
2.0 Purposes of Collection of Personal Data
We may use and process your Personal Data for the purposes relating to the services we provided and any matter in connection with the business activities of Prinz, which shall include but not limited the following purposes:
-To communicate with you, including to respond to your inquiries or complaints, identifying concerns and assisting with product recommendations via customer support;
-To provide products and/or services to you, such as creating and maintaining your account, fulfilling orders and processing payments, managing current and past purchases;
-To process your medical request and demand;
-To promote our products, services, upcoming events, promotions, advertising and/or marketing materials;
-To administer your participation in special events, contests, campaigns, surveys or promotions;
-To maintain our operation, such as client relationship management systems, internal record, risk management, financial and audit reporting;
-To improve user experience and our business performance, such as evaluating the effectiveness of marketing, conduct research and development, conduct statistical analysis, understand consumers’ behaviour and preference;
-To prevent and detect any harmful, fraudulent, or illegal activity and to comply with applicable legal requirements, relevant industry standards and our policies.
3.0 Disclosure to Third Parties
In order for us to fulfil the purposes listed in Section 2, the Personal Data (exclude medical and personal health information) may be disclosed to the following parties or service providers that we engage to perform necessary functions:
-Website developers;
-Payment processors and facilitators;
-Cloud storage providers;
-Data analytics providers;
-Advertising and marketing partners and/or service providers;
-External auditors, consultants, lawyers, accountants or other financial or professional advisors appointed in connection with our business;
-Government authority, statutory authority, industry regulator or other relevant third party；
-Such other parties as Prinz deems necessary for the purposes.
4.0 Your Rights
In respect of the Personal Data which you have submitted to us, you have the right at any time to:
-Request to access and make correction of your Personal Data in the event the information is inaccurate, misleading, out-of-date or incomplete upon verification of the new information provided;
-Request to limit or opt out processing your Personal Data for the purposes of marketing;
-Withdraw your consent for us to continue processing your Personal Data;
You may login to our Website to edit relevant information or account settings under your User Account or submit your request to cs@prinzklinik.com, such request needs to be supported with submission of the relevant documents that required by us. Kindly note that withdraws your consent for us meaning we are no longer able to communicate with you and provide you with the products and/or services you requested.
5.0 Amendments to Privacy Policy
Prinz reserves the right to update, modify and/or amend the terms of this Privacy Policy from time to time without prior notice by placing the updated version at our Website. Amendments to this Privacy Policy will be effective immediately once published. Your continued access of Prinz’s services or interaction with Prinz following any amendments shall signify your consent and acceptance of such modifications or amendments. If you do not agree, you should immediately discontinue your access and use of Prinz’s services. User agrees that it shall be your responsibility to review this Privacy Policy regularly.
